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Your Dental Benefits

It is important that you get regular dental exams and cleanings. This will help with your overall health and can help prevent future dental problems. If you have tooth pain, call your dentist right away. Your dentist will work with you to meet your oral health care needs. They will help you decide what to do next.

Some types of services require your dentist to contact your dental plan before you receive the service. This is called prior authorization. Your dentist will let you know when the service has been authorized. Some examples of services that may need prior authorization are crowns, root canals, extractions, partials or dentures.

Explore your coverage

Here are some of your covered dental benefits as a member of IHN-CCO. These services are covered when given by an in-network provider. If you think you need a service that is not listed below, you or your provider should contact your dental plan before you get the service. If you cannot reach your dental plan, contact us.

The services listed below are subject to the Prioritized List of Health Services. Benefits are subject to change.

Service Your Cost* Approval/Referral Limits to Care
ServiceServiceExams, cleanings and x-rays Your Cost*Your Cost*$0 Approval/ReferralApproval/ReferralNot required Limits to CareLimits to CareOne annual exam for adults, two for children under 18, follow-up care allowed.
ServiceServiceBasic restorative care such as a filling  Your Cost*Your Cost*$0 Approval/ReferralApproval/ReferralNot required Limits to CareLimits to CareNo limit 
ServiceServicePeriodontal maintenance Your Cost*Your Cost*$0 Approval/ReferralApproval/ReferralNot required Limits to CareLimits to CareCovered once every six months
ServiceServiceExtractions (removing teeth) Your Cost*Your Cost*$0 Approval/ReferralApproval/ReferralApproval required for wisdom teeth Limits to CareLimits to CareWisdom teeth are a limited benefit, not covered for orthodontics. No limit for other services.
ServiceServiceDentures Your Cost*Your Cost*$0 Approval/ReferralApproval/ReferralApproval required Limits to CareLimits to CareFull: Once every 10 years if dentally appropriate 
Partial: Once every 5 years if dentally appropriate
ServiceServiceEmergency dental care Your Cost*Your Cost*$0 Approval/ReferralApproval/ReferralNot required Limits to CareLimits to CareNo limit
ServiceServiceSpecialist care Your Cost*Your Cost*$0 Approval/ReferralApproval/ReferralReferral required Limits to CareLimits to CareApproval  may be required for certain services, contact your assigned dental plan for details.

* This cost only applies when services are given by an in-network provider. Any services with an out-of-network provider must have prior authorization or approval, unless it is an emergency. If you do not get approval, you may have to pay. 

The information on this page is a summary of your IHN-CCO benefits. For a full description of the benefits and services available to you, read your IHN-CCO Member Handbook.

2017 Member Handbook - Medical/Mental/Dental 1.02 MB
2017 Member Handbook - Mental/Dental only 1.02 MB

Prioritized List of Health Services

Non-covered dental services

Unfortunately IHN-CCO and Oregon Health Plan cannot cover everything. We try to cover the most important services to treat common dental problems and keep you healthy. Some examples of non-covered dental services are:

  • Desensitization (to reduce root sensitivity)
  • Implant and implant services
  • Mastique or veneer procedure
  • Orthodontia (except when it is treatment for cleft palate or cleft lip)
  • Overhang removal
  • Procedures, appliances or restorations solely for looks and cosmetic purposes
  • Temporomandibular joint (TMJ) dysfunction treatment
  • Teeth bleaching

    If you have any questions about non-covered services please contact your assigned dental plan.

Getting care

You need to choose a clinic or dental office as your primary care dentist. Your dentist will arrange all of your dental care. Your dentist will also send you to a specialist if you need to go. Please call your dental plan’s customer service department for your dentist’s name, phone number, address, and office hours.  It is important to choose a provider office near your home.

As a member of IHN-CCO, you have the right to choose your primary care dentist and dental plan. IHN-CCO does not limit the dentist or dental plan you choose, as long as they are in-network and accepting new patients. If you wish to change your dental plan please contact us. 

Contact us to choose your plan

Urgent dental care

Always call your primary care dentist’s office first about any dental problem. Someone will be able to help you day and night, even on weekends and holidays. If you can’t reach your dentist’s office about an urgent problem, or they can’t see you soon enough, you can go to the urgent care or walk-in clinics without an appointment. If you don’t know how urgent the problem is, call your dentist. 

Some examples of urgent dental situations are:

  • Severe tooth pain or infection
  • Swollen gums
  • A lost filling
  • Broken tooth

Dental health emergency

A dental health emergency includes severe tooth pain, a tooth that has been knocked out, severe swelling or infection of the gums around the tooth, and serious abscess. A dental health emergency is dental care requiring treatment within 2 days or sooner.  For a dental health emergency, please call your primary care dentist. If your dentist cannot be reached, call your dental plan and a person will help you with your emergency.  If you cannot reach your dentist or dental plan, call 911 or go to the hospital emergency room.

Forms and downloads

Here are a few forms you or your provider may need. These forms relate to your dental coverage:

Authorized Representative Form 61.44 KB You have the right to choose an Authorized Representative. This person has your permission to discuss your health information with IHN-CCO.
Choose Dental Plan Card 66.02 KB Choose or change your dental plan by filling out this card and mailing it to us.
Prior Authorization Request Form 23.95 KB Your primary care dentist will use this form to request an authorization for dental services.