Your Dental Benefits
Explore Your Coverage
It is important that you get regular dental exams and cleanings. This will help with your overall health and can help prevent future dental problems. If you have tooth pain, call your dentist right away. Your dentist will work with you to meet your oral health care needs. They will help you decide what to do next.
Some types of services require your dentist to contact your dental plan before you receive the service. This is called prior authorization. Your dentist will let you know when the service has been authorized. Some examples of services that may need prior authorization are crowns, root canals, extractions, partials or dentures.
Benefits are subject to change.
Non-covered Dental Services
Unfortunately, IHN-CCO and Oregon Health Plan cannot cover everything. We try to cover the most important services to treat common dental problems and keep you healthy. Refer to the Non-Covered Services web page or the Member Handbook for a list of non-covered services.
Getting Care
You need to choose a clinic or dental office as your primary care dentist. Your dentist will arrange all of your dental care. Your dentist will also send you to a specialist if you need to go. Please call your dental plan’s customer service department for your dentist’s name, phone number, address and office hours. It is important to choose a provider office near your home.
As a member of IHN-CCO, you have the right to choose your primary care dentist and dental plan. IHN-CCO does not limit the dentist or dental plan you choose, if they are in-network and accepting new patients. If you wish to change your dentist, please contact your dental plan. If you do not know which dental plan you are assigned to, please contact Customer Service for help.
When you call your dental plan, be sure to let them know if you have any medical conditions that may affect your oral health, like pregnancy or diabetes.
Dental Plans
IHN-CCO currently partners with four dental plans. Choose a plan below to view its provider directory:
Advantage Dental
Search Online Directory or call 866-268-9631 (TTY 866-268-9617)
Capitol Dental Care
Search Online Directory or call 800-525-6800, (TTY 800-735-2900)
Moda/Oregon Dental Services
Search Online Directory or call 800-342-0526, (TTY 800-342-0526)
Willamette Dental Group
Search Online Directory or call 855-433-6825 Option 3, (TTY 800-735-1232)
Urgent Dental Care
Always call your primary care dentist’s office first about any dental problem. Someone will be able to help you day and night, even on weekends and holidays. If you can’t reach your dentist’s office about an urgent problem, or they can’t see you soon enough, you can go to the urgent care or walk-in clinics without an appointment. If you don’t know how urgent the problem is, call your dentist. Prior approval is not required for urgent care services anywhere in the United States.
Some examples of urgent dental situations are:
- Severe tooth pain or infection.
- Swollen gums.
- A lost filling.
- Broken tooth.
Dental Health Emergency
A dental health emergency includes severe tooth pain, a tooth that has been knocked out, severe swelling or infection of the gums around the tooth, and a serious abscess. A dental health emergency is dental care requiring treatment within two days or sooner. For a dental health emergency, please call your primary care dentist. If your dentist cannot be reached, call your dental plan and a person will help you with your emergency. If you cannot reach your dentist or dental plan, call 911 or go to a hospital emergency room, or another place that can treat dental emergencies. Dental emergencies do not require prior approval anywhere in the United States. A ride to the hospital in an ambulance is covered without prior approval if it is an emergency.
Forms & Downloads
Here are a few forms you or your provider may need. These forms relate to your dental coverage:
| Authorized Representative Form | You have the right to choose an authorized representative. This person has your permission to discuss your health information with IHN-CCO. |
|---|---|
| Choose Dental Plan Card | Choose or change your dental plan by filling out this card and mailing it to us. |
| Prior Authorization Request Form | Your primary care dentist will use this form to request an authorization for dental services. |