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Past Pilot Summaries 

Since 2013, InterCommunity Health Network CCO has worked with community partners to complete more than 50 pilot projects throughout Benton, Lincoln and Linn counties. See how these past projects have made an impact on transforming health care in our community.

Past Pilot Summaries

2016 Pilots

Alternative Payment Methodology, Jan. 2016 - Dec. 2016

InterCommunity Health Network Coordinated Care Organization (IHN-CCO)


Alternative Payment Methodology (APM) provided alternative payment methods to ensure that the Patient-Centered Primary Care Home (PCPCH) clinics had the resources necessary to transform the delivery system while also ensuring proper payment for services provided to IHN-CCO members as clinics transition from quantity- to quality-based payment models. The APM workgroup offered guidance and strategy for spreading APMs to new clinics.
Key Findings

1. All clinics combined resulted in a 44% increase in number of visits and a 175% increase in preventive visits. 

2. All clinics combined resulted in a 5% decrease in ER visits.

3. All clinics combined resulted in a 204% increase in mental health/behavioral health visits.

4. 94% of IHN-CCO members are assigned to a PCPCH on an APM.

5. Medical and Pharmacy costs increased by a combined total of 7%.

6. Performance improved in 7 out of the 8 monitored CCO metrics.

7. Met the CCO improvement targets for 5 out of the 7 metrics.

Additional Information APMs in PCPCHs will continue, as will the transformation of the medical home, when it is determined that change is necessary in order to better achieve the goals of the Triple Aim.
 Final Reports

Alternative Payment Methodology Final Report 328.9 KB

Alternative Payment Methodology Final Handout 335.38 KB


Child Abuse Prevention and Early Intervention, Jan. 2015 - Dec. 2016

Family Tree Relief Nursery


This pilot increased collaboration between Family Tree Relief Nursery’s (FTRN’s) Home-Based program, IHN-CCO medical providers, and Oregon Department of Human Services (DHS) Child Welfare. The project increased access and transition for high-risk IHN-CCO families using a blended service model of FTRN’s Home-Based Interventionist and Traditional Healthcare Workers (THWs) as an innovative way to assist families. The pilot assisted by linking families to their medical home, linking to additional services, and providing stabilizing support for increased outcomes for family health, stability, and attachment. FTRN expanded Therapeutic Early Childhood home visiting services for at risk families to increase family stability and prevent child abuse using the THW Model.
Key Findings

1. Over 2 months, the pilot served 102 families with 389 members.

2. Linked 86% of children and 67% of adults served to a PCPCH.

3. 3 staff trained as Community Health Workers (CHWs) and 6 staff trained as Peer Support Specialists (PSSs).

4. Social service organization evolved from an isolated provider to an integrated partner in healthcare service delivery across multiple systems.

5. Creation and utilization of common Touch Reports across multiple social service and community health organizations.

6. Integration into performance-based contracting.

Additional Information

1. After 2 years of the pilot project, FTRN and IHN-CCO entered an APM contract in January 2017.

2. The contract sustains and expands funding as well as the number of members served.

3. Currently FTRN serves an average of 477 members per month.

4. Aligns Touch Report with multiple organizations for targeted services impacting CCO metrics.

5. Further contracting is recommended for 2018.

 Final Report Child Abuse and Early Intervention Final Report 351.29 KB
Child Abuse and Early Intervention Final Handout 84.62 KB


Child Psychiatric Capacity Building, Sept. 2014 - Aug. 2016

Samaritan Mental Health Family Center


Access to specialty mental health care for children and adolescents is very limited both nationally and locally. This leaves kids with complex psychiatric needs, both diagnostic and medical, with significantly limited access to care. Behavioral Health integration projects such as this pilot take some of the workload off specialty mental health by shifting care for relatively straightforward cases to the primary care provider, allowing the specialty mental health psychiatrist to focus on the more complex cases. The specialty mental health provider worked with the primary care provider to offer on-going support and care coordination.

ase family stability and prevent child abuse using the THW Model.
Key Findings

1. At 140 patients, the new model has almost doubled the patient capacity of the old model, greatly increasing capacity for psychiatric services in the area.

2. No-show rate has plummeted. People come when they need help and appreciate not coming when they do not need help.

3. Psychiatrist burnout did not increase even though patient panel has shifted to high acuity patients. Model allows for lighter daily schedule.

4. Model could be adopted by other specialties.

Additional Information 1. The new model uses a Mental Health Specialist (MHS) that is trained to gather psychiatric data. The initial data gathered by the MHS reduced the initial visit time from 90 minutes to 30 minutes. Follow up visits every 3 months instead of monthly, or as needed. The MHS kept in touch by phone, usually 2-6 phone calls in between visits.
2. The payment model used was a capitated service paid out per patient per month initially based on the cost to IHN-CCO for a monthly medication recheck visit.


Childhood Vaccine Attitude and Information Services, Jan. 2016 - Oct. 2016

Benton County Health Department


Oregon experiences the highest nonmedical pediatric vaccine exemption rate of any state in the United States, and the Benton, Lincoln, Linn County region experiences some of the highest nonmedical exemption (NME) rates in the state. This pilot study provided qualitative data on the underlying concerns and health beliefs of parents/guardians in the Benton, Lincoln, and Linn Counties concerning vaccination. Also examined were specific sources of these concerns and health beliefs (e.g., social and other media, alternative health care providers) to better frame future intervention messages around anti-vaccine arguments.

Key Findings

1. Although parents reported their children as fully vaccinated, they very often delayed or spaced out those vaccines. Very few adhered to the recommended schedule.

2. Social networks are important for hesitant participants and provide a primary source of information whether accurate or not.

3. Concerns for the link between vaccinations and autism are diminishing.

4. Vaccine preventable diseases are not seen as a large risk to parents.

5. Patients want doctors to listen to and understand them, not preach at them.

Additional Information

1. There is a need for vaccine-promotional interventions aimed at physicians, nurses, and parents addressing science education in elementary school—children are a powerful force for change.

2. The pilot has the potential to continue work on creating scripts for providers.

Final Report   Childhood Vaccine Attitude and Information Services Final Report 467.53 KB


Colorectal Screening Campaign, Jan. 2015 - Dec. 2016

Benton, Linn and Lincoln Counties


Colorectal cancer is the second leading cause of cancer deaths in Oregon but is highly preventable and treatable with regular screening. The Colorectal Screening Campaign pilot worked to change community norms and expectations related to colorectal cancer screening. The pilot created enthusiasm and reduced barriers related to screening among those who otherwise might not be reached through more conventional clinical screening strategies. Benton, Lincoln, and Linn County Health Departments collaborated to achieve the common goal of improving rates of screening among 50-75 year old Medicaid recipients with funds from IHN-CCO.

Key Findings

1. Over 8,000 brochures distributed in clinical and non-clinical settings.

2. CCO Incentive Benchmark for colorectal cancer screening met for 2016.

3. 8 clinics developed clinic-specific closed loop referral processes to screen, refer, and follow up with patients.

4. Increased knowledge of Electronic Health Record (EHR) and the tools that can help make clinical work more efficient.

5. Collaboration of public health and clinical health entities can create sustainable and systemic changes in healthcare delivery.

Additional Information

1. All of the clinics who developed a closed loop referral process will continue to implement and improve upon this process in their clinics.

2. All participating clinics will continue to make Fecal Immunochemical Test (FIT) kits a screening option in their clinic and will continue to market The Cancer You Can Prevent campaign.

Final Reports

Colorectal Cancer Screening Final Report 421.3 KB

Colorectal Cancer Screening Final Handout 336.96 KB


Community Health Worker, Oct. 2014 - Dec. 2016

Benton County Health Services


This pilot provided qualified Community Health Workers (CHWs) and Health Navigators (HNs) as part of the IHN-CCO members care team. CHWs/HNs provide assistance that is culturally and linguistically appropriate to members who need to access services and participate in processes affecting their care. The pilot used CHWs/HNs who share ethnicity, language, socioeconomic status, and/or life experiences with the residents of the communities they serve to provide a range of services. These services included health education and information, health care system navigation, care coordination, limited case management, outreach, chronic disease self-management education and support, and referrals to social service and community resources.

Key Findings

1. Benton County Health Services (BCHS) successfully hired, trained, and integrated CHWs/HNs into their new clinical care teams.

2. Touch data showed increasing use of CHW services across all sites and which services CHWs/HNs most connected to.

3. Important to have a project champion; provider or nurse; and a project lead, ideally clinic manager or supervisor.

4. Comprehensive list of documents that can be shared with other agencies or CCOs and that can act as a roadmap to integrating CHWs/HNs into a clinical setting.

Additional Information Currently, the CHWs/HNs are being contracted with IHN-CCO through a per member per month payment methodology. BCHS is working with IHN-CCO to determine if this is the best way to do this and, if so, what is the best methodology going forward.
Final Report   Community Health Worker Final Report 518.41 KB


Complex Chronic Care Management, Jan. 2015 - March 2016

The Corvallis Clinic, Kannact, and Oregon State University


This pilot used a tele-health solution to connect high-cost, high-utilizing IHN-CCO members to nurse case managers at The Corvallis Clinic (TCC). The participants received a tablet computer and training on how to use the installed electronic monitoring application. The application included real-time biometric readings (such as blood glucose monitoring), patient specific action plans, and the ability to communicate directly with a nurse while at home. Goals of the pilot were to improve health outcomes (i.e. stabilize blood glucose values to desired level and improve sense of well-being), reduce healthcare claim charges and payments, and increase provider and patient satisfaction.

Key Findings

1. Benton County Health Services (BCHS) successfully hired, trained, and integrated CHWs/HNs into their new clinical care teams.

2. Touch data showed increasing use of CHW services across all sites and which services CHWs/HNs most connected to.

3. Important to have a project champion; provider or nurse; and a project lead, ideally clinic manager or supervisor.

4. Comprehensive list of documents that can be shared with other agencies or CCOs and that can act as a roadmap to integrating CHWs/HNs into a clinical setting.

Additional Information Currently, the CHWs/HNs are being contracted with IHN-CCO through a per member per month payment methodology. BCHS is working with IHN-CCO to determine if this is the best way to do this and, if so, what is the best methodology going forward.
Final Report   Complex Chronic Care Management Final Report 672.78 KB


Community Paramedic, Jan. 2016 - Dec. 2016

Albany Fire Department


Community Paramedicine is a model of community-based healthcare in which paramedics function outside their customary emergency response and transport roles in ways that facilitate more appropriate use of emergency care resources and enhance access to primary care for medically underserved populations. The Albany Fire Department Community Paramedic pilot included assessments, follow-up, and treatment to provide education and referrals in order to guide InterCommunity Health Network Coordinated Care Organization (IHN-CCO) members and others toward health and wellbeing, connect them with available services, and intervene with those who are unable or unwilling to take an active role in the management of their healthcare. As a result, this reduces healthcare costs by providing appropriate level care in the community, reducing the use of traditional emergency services.

Key Findings

1. The pilot demonstrated improvements across all three Triple Aim components with improved mental health, improved self-rated wellness, lower charges and claims, excellent patient and provider satisfaction, and improved quality of care.

2. The platform required cellular connectivity, which can pose a challenge for some of the more rural parts of the area. This should improve over time and become less of a barrier.

3. A robust risk stratification model to identify the appropriate patient pool for this level of care would help make this pilot more cost effective.

Additional Information

1. Program costs could be reduced without harming outcomes by using trained Medical Assistants (MAs) under the direction of Registered Nurses (RNs).

2. A less expensive, cost-effective use of technology to monitor health and improve health would be the use of glucometers with cellular (phone) capabilities as long as the technology comes with health coaching.

 Final Report   Community Paramedic Final Report 473.62 KB


Licensed Clinical Social Worker in the PCPCH, Sept. 2014 - June 2016

Samaritan Mental Health


This pilot provided a lower cost way of delivering mental health services in a Patient-Centered Primary Care Home (PCPCH) and increased the number of IHN-CCO members that can access mental health care. Samaritan Mental Health provided a Licensed Clinical Social Worker (LCSW), with over 20 years of Oregon experience, to serve as a Student Field Instructor to select, supervise, and provide additional training for medical and social work student trainees. Services for IHN-CCO members included individual and group psychotherapy, behavioral activation (an evidence-based intervention), supportive assistance, development and implementation of group classes, and help connecting to outside community resources.

Key Findings

1. Bringing Masters of Social Work interns into the delivery system expanded access by providing low/no cost care for patents while also serving as an important form of workforce development by training future employees at low cost.

2. Demonstrated how LCSWs can be used to decrease wait time, stigma, costs, and other barriers to accessing mental health service.

3. An experienced LCSW in the PCPCH provide opportunities to educate patients and staff, and improves understanding of the connection between mental and physical health in treating stress related illness.

4. Produced several examples of how patients were able to transform their physical health once they had the tools to address their mental health.

Additional Information Curriculum for psychoeducational classes developed as part of this pilot is available to providers serving IHN-CCO members. Please
Final Report   Licensed Clinical Social Worker Final Report 575.61 KB


Maternal Health Connections, Jan. 2016 - Dec. 2016

Albany Obstetrics and Gynecology Clinic, Family Tree Relief Nursery and Benton County Health Services


This pilot expanded on three existing IHN-CCO pilot projects in a collaborative effort to provide care coordination and case management services. The pilot goal was to increase engagement of at-risk families. The Albany Obstetrics and Gynecology Clinic, Family Tree Relief Nursery (FTRN), and Benton County Health Services (BCHS) worked together to coordinate and track referrals; screenings; and use of services, resources, and supports using Community Health Workers (CHW) and Peer Support Specialists (PSS).

Key Findings

1. The Benton County CHW/Health Navigator (HN) worked with 200 women for a total of 583 touches. Touches included referrals, phone calls, and warm hand offs.

2. Care coordination by CHWs/HNs/PSSs in Benton County is much needed for obstetrics (OB) patients and has the potential to improve care.

3. FTRN PSSs worked with 59 women and 39 children for a total of 4,997 touches. Touch categories include education, referral to resources, transportation to appointments, support groups, and health appointments.

4. Built relationships with Maternity Care Coordinators (MCCs).

5. 12 “champions” received 3 additional trainings including improving workflow and referral process.

Additional Information

1. BCHS is not currently sustainable with the funding model being used by the CHW pilot in the PCPCH.

2. FTRN is being funded by Alternative Payment Methodologies (APM) and the peer delivered services are scalable and replicable.

Final Report   Maternal Health Connections Final Report 349.17 KB



Pediatric Medical Home, June 2014 - Nov. 2016

Samaritan Pediatrics


This pilot focused on integrating high quality, cost-effective healthcare services for IHN-CCO pediatric members at Samaritan Pediatrics. The specialties that worked together to provide coordinated on-site care include Public Health Department for Cocoon/Care Coordination services; physical, speech and occupational therapies; behavioral health; mental health; vision; flexible services – community-based resources (i.e., patient education classes); and pharmacy - medication therapy management services.

Key Findings

1. Samaritan Pediatrics was successful in achieving the highest PCPCH rating. This was a direct result of the coordination and integrated services this pilot helped establish.

2. Medication reviews by a pharmacist ensured best practices were followed and decreased per member prescription costs.

3. Healthy Heroes/Healthy Kids Care Plan program was a success. A nutritionist saw 140 IHN-CCO patients (193 total) in 2016.

4. The clinic met CCO metric targets and, in some cases, were almost twice the target value.

5. Having full time mental health presence led to a 70% improvement rate with mental health outcomes.

Additional Information

1. Many of the activities Samaritan Pediatrics has implemented through the medical home pilot are being replicated and implemented at other pediatric and adult clinics through the Samaritan Health Services system.

2. Success is dependent on an engaged clinic and physician staff, continuous and clear communication with patients, and constant review of care.

Final Report   Pediatric Medical Home Final Report 824.8 KB


Prevention, Health Literacy, and Immunizations

Boys and Girls Clubs of the Mid-Willamette Valley


This pilot provided strategic interventions to enable low-income and minority youth to create great futures. The pilot included health-literacy education, immunization clinics, connected families to Health Navigators (HNs), enrolled individuals in the Oregon Health Plan (OHP), and linked youth and families with Patient-Centered Primary Care Homes (PCPCHs), as well as exploration of a Medical Neighborhood concept.

Key Findings

1. Clubs were able to connect 427 families with HNs and OHP assisters. 6,203 youth received resiliency training; 510 attended asthma and prescription drug health and wellness courses; 416 youth participated in a diabetes health and wellness course. These courses resulted in a demonstrated increase in health literacy.

2. Kids are often told to “eat healthy and exercise”, but they do not always understand long-term risks of ignoring this advice. Many kids in the diabetes workshop had heard about diabetes but did not understand the consequences of not taking the condition seriously. Classes and workshops provided opportunities for youth to gain deeper understanding.

3. Relationships with community partners strengthened, which bolstered opportunities for club members.

4. Immunization clinics were not successful. Through conversations with community partners, it was learned that the clubs would be successful providing immunization information rather than acting as a point of service.

Additional Information Resiliency classes, new and enhanced health education classes, and health navigation and OHP resources will continue at all three clubs.
 Final Report   Prevention, Health Literacy and Immunization Final Report 491.74 KB


Primary Care Psychiatric Consultation, July 2014 - June 2016

Samaritan Mental Health (Dr. James Phelps, Psychiatrist)


This pilot improved access to psychiatric services in the Medical Home using a consultation model rather than transferring to specialty mental health, where getting an appointment can be difficult and referrals often fall through. Initial pilot success has led to expansion of the pilot to include an additional large clinic, continued efforts to facilitate Alternative Payment Methodologies (APMs), and improved ability to monitor outcomes. The expanded pilot continued providing consultative services to the original seven clinics, but had shifted, and focused on maximizing efficiency and exploring the feasibility of adding a Licensed Clinical Social Worker (LCSW) and/or an on-site data-gathering position to extend the reach of a psychiatric consultant in other clinics.

Key Findings

1. Pilot expanded consultation services to 11 clinics with in-clinic Mental Health Specialist (MHS) in 8 clinics and by using telepsychiatric consultation in one year.

2. Instead of waiting four to six months, patients could receive a consultation within a week. The approach made a deep impact by mitigating the 50% “fail rate” in referrals as reported in the national literature.

3. Using this approach, the rate of consultations by a single psychiatrist in the system doubled and moved closer to a Health-of-the-Public approach to delivering psychiatric services.

Additional Information The pilot is searching for ways to make the service financially self-sustaining.
 Final Report   Primary Care Psychiatric Consultation Final Report 455.4 KB


Public Health Nurse Home Visit, Feb. 2015 - Jan. 2016

Benton, Linn, and Lincoln Health Departments


This pilot improved access and coordination of the public-health nursing, prenatal, and early-childhood wellness services through the tri-county IHN-CCO service area by developing and stabilizing home-visiting infrastructure and capacity. The pilot enhanced program coordination with IHN-CCO, Linn Benton Lincoln Early Learning Hub, Education Service District, social services, and Samaritan Health Services. Expert public health nurses provided services in the clients’ homes; connected assessment data to primary care providers; and made referrals to community resources such as Women Infants and Children (WIC), childcare, food pantries, and social services.

The Benton, Lincoln, and Linn Counties’ coordinated efforts tracked CCO metrics, including:
•Timeliness of prenatal and postpartum care.
•Alcohol and drug misuse.
•Prenatal and parent tobacco use.
•Developmental screening in the first 36 months using the Ages and Stages Questionnaire (ASQ).
•Patient–Centered Primary Care Home (PCPCH) enrollment.

Key Findings

1. Counties did well on implementing Screening, Brief Intervention, and Referral to Treatment (SBIRT) screenings (>90%) and creating referral pathways, but varied in establishing a system to conduct and report ASQs. Further work is needed to compare provider and dental referrals.

2. Immunization rate goals were met and were statistically higher for home-visit families. To improve immunization rates, provider engagement and accountability is needed.

3. Aligning prenatal assessments with WIC appointments has been a strength in providing prenatal services to pregnant women.

4. Recruiting and retaining public health nurses is an ongoing challenge.

Additional Information Home-visiting program will continue to assess capacity and funding resources for a standard model.
Final Report   Public Health Nurse Home Visit Final Report 400.05 KB


Tri-County Family Advocacy Training, Jan. 2015 - Dec. 2016

Oregon Family Support Network

Summary National data shows more than 50% of all serious mental health conditions start before the age of 14 and 75% before age 24. This pilot provided early intervention through training and education to promote health and prevent more serious issues from developing. Trainings were customized for individual communities after consultation and collaboration with local leaders and families. Oregon Family Support Network (OFSN) trainings are culturally responsive to the needs of families to allow for full participation and engagement.
Key Findings

1. Empowerment and engagement of family members raising children with mental health or behavioral health challenges.

2. Significant success rate of increasing native-Spanish speakers to attend advocacy trainings.

3. All Trauma Informed trainings were filled to capacity and received very high praise from participants.

4. The projects within the Tri-County Family Advocacy Training (TFAT) pilot are highly scalable and replicable across systems and counties. OFSN, being a family run organization and using the principles of family peer support, can quickly come alongside families, empathize, and understand what it is like to raise children with mental health or behavioral health challenges. Increasing peer support providers in the IHN-CCO region would allow replication of this pilot to be easily done within communities with little additional support and would build on the momentum of the training that has already been delivered in the IHN-CCO communities.

Additional Information Due to the family advocacy training provided, there is a growing number of family members in both Benton and Lincoln counties who are engaged in the System of Care governance. OFSN family partners will use peer support to continue supporting that engagement. The impact that family advocacy training and empowerment has on families, as well as systems, over the course of their lives is significant.
Final Report   Tri-County Family Advocacy Training Final Report 475.37 KB


Universal Prenatal Screening, Nov. 2014 - Mar. 2016

Samaritan Health Services Hospitals and Obstetrics Clinics

Summary The tri-county Perinatal Task Force and Samaritan Health Services (SHS) developed and implemented a universal prenatal drug, alcohol, intimate partner violence (IPV), and mental health screening protocol throughout the IHN-CCO service areas of Benton, Lincoln, and Linn Counties. Project implementation sites included five SHS hospitals, SHS obstetrical (OB) and family practice clinics, The Corvallis Clinic, and independent OB providers. This evidence-based screening protocol utilized the Screening, Brief Intervention, and Referral to Treatment (SBIRT) and the 5Ps (questions related to substance use by women’s parents, peers, partner, during pregnancy, and in the past) tool in conjunction with urine drug testing by patient consent. Identification and treatment of prenatal drug or alcohol use profoundly affects the lives of pregnant women and their babies, as well as significantly reduce healthcare costs. This will result in healthier mothers, babies, and growing children.
Key Findings

1. Successfully established and formalized universal screening and referral process for substance use, mental health, tobacco, and domestic violence across all system hospitals and OB clinics.

2. Developed a training manual that included information on addictions, effects of substance use on the developing fetus, domestic violence, tobacco use, SBIRT and motivational interviewing, documentation, and billing. The training manual and video is available on the SHS website.

3. Further training videos were created to address situations staff found particularly difficult. Videos are available on the SHS website.

4. Data from the pilot emphasized the scope of these issues with troubling statistics especially in Lincoln County. Marijuana use is prevalent and, now that it is legal, many IHN-CCO members do not consider it “substance use”.

5. A key to making this successful is changing the attitude in the healthcare community and approach to mental health concerns and substance use.

Additional Information Universal screening and referral pathways have been formalized and are continuing to be offered.
Final Report   Universal Prenatal Screening Final Report 835.88 KB


Youth Wrap Around and Emergency Shelter, Jan. 2015 - Dec. 2016

Jackson Street Youth Shelter

Summary This pilot provided a system of WrapAround Case Management for at-risk youth being served by the IHN-CCO network of providers. This prevented youth from experiencing a physical or mental health crisis and offered an appropriate, cost-effective alternative to intensive medical or psychiatric care. Jackson Street Youth Shelter Inc. promotes safety, stability, and well-being for youth primarily in Benton and Linn Counties. The pilot worked to prevent homelessness by showing a path to long-term success through building positive relationships and skills for self-sufficiency.
Key Findings

1. 145 youth served in emergency shelters in Linn and Benton Counties, 137 of whom exited to safety.

2. 100% of youth participated actively in development of assessments and service plans.

3. 100% of youth in need of counseling were linked to a mental health professional.

4. 100% of youth in need of an adolescent well-child exam received the exam.

Additional Information

1. Having a mental health counselor on site has helped decrease the staff’s stress, improved their response to youths in a mental health crisis, and shortened the time that youth had to wait to enter mental health services.

2. In addition to providing immediate mental health services, the counselor is being trained in how to assess youths and do intakes in the same manner that Old Mill Center for Children and Families does with their clients.

3. By far, opening up and supporting emergency shelter and services in Linn County has been successful. Over the past three months alone, they served 30 different youth.

Final Report   Youth Wrap Around and Emergency Services Final Report 466.2 KB

2017 Pilots

Certified Medical Assistant Scribes, Oct. 2015 - Mar. 2017

Samaritan Family Medicine Residency Clinic

 Summary Certified Medical Assistant (CMA) Scribes allowed physicians to focus on the care of the patient, which improved provider efficiency and compliance with regulatory requirements for documenting quality of care. Initially, a new staff classification (CMA 2.0) was created to reflect the usual CMA duties combined with documentation of office visits and assuring appropriate medical home services. Instead, it was found to be more cost-effective to hire scribes from an outside entity.
Key Findings 1. Using CMAs as scribes was too difficult to implement. The lack of staffing and turnover of CMAs within the community does not create a sustainable situation.
2. Implementing scribes can have a direct impact on provider job satisfaction and efficiency, but have little impact on staff workflow.
3. The cost of scribes can be offset with a small increase in productivity. The increase in provider efficiency allows for additional appointments per clinic day. The increase of available appointments increases patient access.
4. The greatest outcome of this pilot was increased provider satisfaction.
Additional Information The impact of scribes is expected to continue. The scribe and CMA have proven to be the most two influential positions for a provider to rely on to reduce their workload throughout the day.
Final Reports

  Certified Medical Assistant Scribes Final Report 842.13 KB

Certified Medical Assistant Scribes Final Handout 889.12 KB


Chrysalis Therapeutic Support Groups, July 2016 - June 2017

Trillium Family Services


This pilot offered Chrysalis Therapeutic Support Groups to eligible IHN-CCO members across five high schools in Benton
County. Chrysalis is an evidence-based preventative program that serves girls ages 14 to 18. Each Chrysalis group
provided a safe haven for girls who have experienced trauma or emotional, physical, or sexual abuse. By providing an
environment where girls can share their stories–many of them for the first time—their school experience was better
transformed into one of hope and healing. The program improved participants’ chance for life-long success by increasing
their emotional resiliency and potentially their graduation levels.
Key Findings 1. As reported in the end-of-the-year anonymous surveys, 95.5% reported that they now know more about trauma and 100% reported that it was helpful to them to learn about trauma.
2. Participants reported lower rates of alcohol and drug use.
3. Group members overwhelmingly reported (95%) that they felt less alone and found it powerful to know they were not the only ones to survive trauma.
4. All seniors in the groups graduated high school.
5. A significant reduction in school avoidance, lead to greater school success and academic confidence.
Additional Information Three out of the four groups have asked to continue and Chrysalis will provide some funding toward continuation.
 Final Reports

  Chrysalis Therapeutic Support Groups Final Report 398.51 KB

Chrysalis Therapeutic Support Groups Final Handout 932.18 KB


Dental Medical Integration for Diabetes, Feb. 2015 - Jan. 2017

Advantage Dental, Capitol Dental Care, Oregon Dental Service, Willamette Dental Group, and IHN-CCO


This pilot was a collaboration between four contracted dental plans; Advantage Dental, Capitol Dental Care, Oregon Dental Service (ODS), and Willamette Dental Group, seeking to better integrate medical and dental care for IHN-CCO members with diabetes. The members’ overall health can be greatly impacted by their oral health status. Better integration was achieved by establishing a two-way referral process based on initial patient screening. Brief intervention with educational materials and oral health kits were provided to diabetic members in need whether identified through the medical or dental home.

Key Findings 1. Annual oral health education and open communication between IHN-CCO and the medical clinics proved to aid in the implementation process.
2. It was ineffective to conduct oral health screenings electronically.
3. Closed loop referrals were easier said than done.
4. Already existing patient education brochures developed from external sources could be disengaging for the members.
5. A true dental warm handoff proved to be nearly impossible.
6. Epic, the Electronic Health Record (EHR) system, is not oral health friendly.
Additional Information 1.Most of the medical clinics have continued and expanded the screenings and referrals post pilot.
2.The majority of the pilot was aiding workflow implementation and the activities proved to be sustainable through open communication between clinics and IHN-CCO and annual education to clinics.
Final Reports

  Dental Medical Integration for Diabetes Final Report 564.21 KB

Dental Medical Integration for Diabetes Final Handout 867.84 KB


Health and Housing Planning Initiative, Jan. 2016 - Aug. 2017

Willamette Neighborhood Housing Services


The main goal of this pilot was to provide health navigation services to connect residents with healthcare and social services delivered where people live. The focus was on residents of Willamette Neighborhood Housing Services properties in Linn and Benton Counties. The pilot developed new cross-sector partnerships that integrated affordable housing with improved access to healthcare services and opportunities for healthy living.

Key Findings 1. Community Health Workers (CHWs) made 733 referrals to healthcare providers and services.
2. 97 evictions were prevented through pilot interventions.
3. CHW services most valued by residents were one-on-one connections, eviction intervention and prevention, health navigation, and appointment support.
4. Engaged 588 residents with health-related programming delivered onsite or near-site.
Additional Information The Health and Housing Planning Initiative is scalable and replicable; however, funding is limited and work is being done to find an Alternative Payment Methodology (APM), or other fundraising for the program.
Final Report

  Health and Housing Planning Initiative Final Report 365.91 KB

Health and Housing Initiative Pilot Final Handout 82.81 KB


Home Palliative Care, Jan. 2017 -June 2017

Lumina Hospice (formerly Benton County Hospice) and The Corvallis Clinic


This pilot provided home-based palliative care services to seriously ill patients with a life expectancy of 12 months or less using an interdisciplinary team of providers to support, educate, and engage patients on an ongoing basis. The coordination of care ensured patients could make informed choices about treatment and healthcare goals while reducing healthcare costs.

Key Findings 1. Reduction in Emergency Room visits.
2. Reduction in the length of stay for hospitalizations.
3. Cost savings due to better utilization.
4. Improved patients’ symptom management, quality of life, and understanding of disease processes and what to do to manage distressing symptoms.
Additional Information Lumina Hospice executed a contract with IHN-CCO to provide home-based palliative care using a combination of an Alternative Payment Methodology and care plan oversight. Home-based palliative care will continue to serve IHN-CCO clients to provide a positive impact to patients and the community.
 Final Reports

  Home Palliative Care Final Report 484.75 KB

Home Palliative Care Final Handout 760.14 KB


Physician Wellness Initiative, Feb. 2016 - June. 2017

Good Samaritan Regional Clinic Administration, Oregon State University and IHN-CCO


Addressing the factors contributing to burnout is not only central to managing a highly skilled and expensive resource, it is also critical to assuring the health and satisfaction of IHN-CCO members. This pilot designed and implemented a physician wellness program that:

• Collected information about the prevalence of burnout in the community of providers.
• Determined the key stressors that lead to burnout.
• Identified and implemented effective strategies and tools to address burnout and promote physician wellness.

Key Findings 1. Burnout in the region is reflective of national levels with over 50% of providers reporting symptoms of burnout.
2. Developed ongoing wellness-monitoring plan.
3. Made recommendations to providers and IHN-CCO leadership on how to address burnout.
4. Rolled out and publicized Vital Work Life for provider support, coaching, and counseling.
5. Increased understanding and buy-in of the problem and the need to address it, especially by executive staff.
6. Increased provider representation in administration groups (empowered medical director, naming a physician as Provider Wellness Leader).
Additional Information The area’s largest employer of IHN-CCO providers now has an ongoing, functioning Provider Wellness committee. Starting in 2018, the committee is planning Provider Summits to keep a pulse on current issues and impact of efforts, planning socials for providers, and increasing focus on process improvement for mentorship for new and struggling providers.
Final Reports

Physician Wellness Initiative Final Report 468.15 KB

Physician Wellness Initiative Final Handout 869.73 KB


School/Neighbor Navigator, April 2015 - June 2017

Benton County Health Department


This pilot addressed the Social Determinants of Health by imbedding bilingual, bicultural school/neighborhood
navigators into a Title-I school community that serves the highest number of low-income, minority children in Benton
County. This facilitated linkages between families, schools, community resources, and the healthcare delivery system to
improve community health outcomes. The pilot focused on linking the intervention directly to improved health
outcomes, such as increased healthcare visits for well-child checks, provider visits, vision, and dental services for
students and their family members.

Key Findings 1. Increased number of IHN-CCO members served.
2. Increased the percentage of Primary Care Physician visits by IHN-CCO members.
3. Built strong relationships and community trust between Benton County Health Services and other organizations.
4. The pilot is replicable with well-trained Health Navigators.
Additional Information The School/Neighborhood Navigator program is in place for the 2017-2018 school year, but there is no guarantee of funding beyond that. Program manager continues to work diligently to build a sustainable funding strategy for this successful model/program.
 Final Report

  School Neighborhood Navigator Final Report 1.4 MB

School Neighborhood Navigator Final Handout 81.5 KB


Sexual Assault Nurse Examiner, Aug. 2016 - July 2017

Samaritan Albany General Hospital


The Sexual Assault Nurse Examiner (SANE) pilot improved access to care for victims of person crimes or abuse, more than half of which are IHN-CCO members. Before implementation of SANE, those that experienced sexual assault reported to a hospital Emergency Department (ED) where they, more often than not, experienced long wait times (up to 48 hours in some cases); were sent outside the area for care (typically Salem or Eugene); or chose to forego medical care and evidence collection all together. The pilot developed pathways within the Samaritan Health Services (SHS) system through in-person education of SHS clinic and ED staff and physicians. This reduced wait times for sexual-assault patients and mitigated additional patient trauma due to lengthy wait times and/or care provided by untrained staff. Ultimately, this will lead to a reduction in mental and physical health impacts related to timely and specialized care provided following an assault.

Key Findings 1. Reduced wait times for sexual assault patients.
2. Follow-up process created to ensure patients receive appropriate care.
3. Improved ED throughput by freeing up ED beds.
4. Educated the medical community and the community at large on sexual-assault issues.
Additional Information The SANE program will continue out of Samaritan Albany General Hospital while serving Benton, Lincoln, and Linn Counties. SANE continues to provide community education as well as working with the schools to teach everyone about this wonderful resource.
Final Report

Sexual Assault Nurse Examiner Final Handout 81.04 KB

Sexual Assault Nurse Examiner Final Report 317.57 KB