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Get Support for Your Heath Care Needs

We want to make sure you are getting the care you need while taking care of complicated conditions. People with exceptional needs or chronic diseases may need extra care management. IHN-CCO can help.

Intensive Care Management (Care Coordination) Services

Intensive care coordination (ICC) is a special care management program designed to meet the needs of certain groups. ICC services are available to the member below without referral and without prior approval. These groups include members who:

  • Are older adults, individuals who are hard of hearing, deaf, blind, or have other disabilities.
  • Have complex or high health care needs, or multiple or chronic conditions, or SPMI or are receiving Medicaid-funded long-term care services and supports (LTSS).
  • Are children ages 0-5:
    • Showing early signs of social/emotional or behavioral problems.
    • Have a serious emotional disorder (SED) diagnosis.
  • Are in medication assisted treatment for SUD.
  • Are women who have been diagnosed with a high-risk pregnancy. This program focuses on education and support during pregnancy and after.
  • Are children with neonatal abstinence syndrome.
  • Are children in Child Welfare.
  • Are IV drug users 
  • Have SUD in need of withdrawal management.
  • Have HIV/AIDS.
  • Have tuberculosis.
  • Are veterans and their families.
  • Are at risk of first episode psychosis, and individuals within the intellectual and developmental disability (IDD) populations. 

If you have questions, need more help, or want to get in touch with a Care Coordinator, please contact us.

Case Management Services

In addition to Intensive Care Coordination Services, we have Case Management Services to help members who have chronic medical conditions (such as diabetes, asthma, or heart disease). Nurses and other Care Management staff can work with members, health care providers, and other people supporting you care to help find ways to meet the health care needs of these members.

If you have questions or want to know more about case management services, please contact us.

Care Together from IHN-CCO

IHN-CCO knows that sometimes managing your health can feel overwhelming. We offer you the chance to join our member program, Care Together. We provide one-on-one, personalized support for your health care needs. By completing a Health Risk Assessment (HRA), you will get a customized care plan that can give you extra help in areas where you need it most. 
With Care Together, you will have help from a team of health care experts for support with: 

  • Understanding your medications.
  • Getting answers to questions you have about your health or treatment. 
  • Finding out what you can do to feel better.
  • Identifying areas where additional support can be offered by completing the annual Health Risk Assessment. 

Care Together also helps with: 

  • Appointment reminders and arranging transportation, if needed. 
  • Coordinating follow-up with specialists or other services. 
  • Understanding and following instructions from your doctors and other health experts. 
  • Access to a 24/7 nurse advice line if you are sick, hurt or have an urgent health question. 
Learn more about Care Together at 844-219-3816 (TTY 800-735-2900), Monday through Friday, 8 a.m. to 8 p.m. You can also complete your Health Risk Assessment online. When you complete your HRA, you will get a personalized care plan.