Asset 1 Asset 1 back-btn devins-airplane

Your Mental Health Benefits

Mental health services are available to all IHN-CCO members. You can get help for needs like depression, anxiety, family problems and difficult behaviors, to name a few. We cover a mental health assessment to find out what kind of help you need, case management, therapy, and care in a psychiatric hospital if you need it.

See below some of your covered mental health benefits as an IHN-CCO member. These services are covered when given by an in-network provider. If you think you need a service that is not on this table, you or your provider should contact us before the service is given.

The services listed in the table are subject to the Prioritized List of Health Services and IHN-CCO and Oregon Health Plan rules. Benefits are subject to change.

Explore your coverage

Mental Health

Service Your Cost* Approval/Referral Limits to Care
Outpatient counseling/therapy 
$0 Approval required, except for Benton, Lincoln and Linn County Health Departments, or a PCPCH No limit with contracted provider
Exceptional needs services $0 Not required No limit
Inpatient Services $0 Approval required No limit
Residential services $0 Approval required No limit

* This cost only applies when services are given by an in-network provider. Any services with an out-of-network provider must have prior authorization or approval, unless it is an emergency. If you do not get approval, you may have to pay.

Alcohol and Drug Services

Service Your Cost* Approval/Referral Limits to Care
Counseling/therapy $0 Approval required No limit with contracted provider
Residential treatment $0 Approval required Approval based on OHP guidelines
Detox $0 Approval required No limit with contracted provider

* This cost only applies when services are given by an in-network provider. Any services with an out-of-network provider must have prior authorization or approval, unless it is an emergency. If you do not get approval, you may have to pay.

Member Handbooks

The information on this page is a summary of your IHN-CCO benefits. For a full description of the benefits and services available to you, read your IHN-CCO Member Handbook.

2017 Member Handbook - Medical/Mental/Dental 1.02 MB
2017 Member Handbook - Mental/Dental only 1.02 MB
2017 Member Handbook - Mental only 1003.46 KB

Prioritized List of Health Services

Getting care

Our mental health treatment agencies are arranged below by county and then by city. You can call any of these agencies to make an appointment for routine services. You do not need a referral from a doctor or anyone else to do this.

Contact us if you need help choosing an agency or want a list of providers at each agency.

Please have your IHN-CCO Member ID card with you when you call. The treatment agency will use the information on your ID card to check your eligibility. You will also be asked for the name of the city or county where you live. This is so we can find an office close to you. We may also ask for basic information about your needs and concerns. We may ask your age or whether you have any special needs.

We may ask if you have been to any of our agencies in the past. This information will help us decide which agency may best meet your needs.

Important: Always bring your IHN-CCO Member ID card with you to each appointment.

Mental health treatment agencies

Albany

Linn County Mental Health Services – Adult Outpatient Program

Office location: 445 3rd Ave SW, Albany, OR 97321
Phone: 541-967-3866
Toll-Free: 1-800-304-7468
TTY/TTD: 1-800-735-2900
Send mail to: P.O. Box 100, Albany, OR 97321
Information: Services are for adults 18 years and older. Services are available in English and Spanish; services in other languages are available – we will provide a free interpreter.
Office hours: 8:30 a.m.-5 p.m. on Monday, Wednesday, Thursday and Friday, 8:30 a.m.-7 p.m. on Tuesday
Visit their website

Linn County Mental Health Services – Adult Outpatient Program

Office location: 445 3rd Ave SW, Albany, OR 97321
Phone: 541-967-3866
Toll-Free: 1-800-304-7468
TTY/TTD: 1-800-735-2900
Send mail to: P.O. Box 100, Albany, OR 97321
Information: Services are for children and youth up to 18 years old. Services are available in English and Spanish; services in other languages are available – we will provide a free interpreter.
Office hours: 8:30 a.m.-5 p.m. on Monday, Wednesday, Thursday and Friday, 8:30 a.m.-7 p.m. on Tuesday
Visit their website

Linn County Mental Health Services – Community Support Services & Crisis Team

Office location: 445 3rd Ave SW, Albany, OR 97321 
Phone: 541-967-3866
Toll-Free: 1-800-304-7468
TTY/TTD: 1-800-735-2900
Information: Community Support Services are available for adults 18 years and older with serious mental illness. Crisis Team walk-in services are for children, youth and adults. Services are available in English and Spanish; services in other languages are available – we will provide a free interpreter.
Office hours: 8:30 a.m.-5 p.m. on Monday, Wednesday, Thursday and Friday, 8:30 a.m.-7 p.m. on Tuesday
Visit their website

 

Corvallis

Benton County Mental Health

Office location: 530 NW 27th Street, Corvallis, OR 97339

Phone: 541-766-6835
Fax: 541-766-6164
Information: Services are for children, youth and adults. Services are available in English and Spanish; services in other languages are available – we will provide a free interpreter upon request. Sometimes evening may be available for non-routine family meetings.
Office hours: 8:00am-5:00pm on Monday through Friday
Visit their website

Samaritan Mental Health Family Center

Office location: 3517 NW Samaritan Drive, Suite 101, Corvallis, OR 97330
Phone: 541-768-4620
Fax: 541-768-4621
Information: Services are for children, adolescents and families. Services are available in English and Spanish; services in other languages are available – we will provide a free interpreter upon request.
Office hours: 8:00am-5:00pm on Monday through Friday, after hours by appointment
Visit their website

 

 


Lebanon

Linn County Mental Health Services

Office location: 1600 S. Main, Lebanon, OR 97355
Phone: 541-451-5932
Toll-Free: 1-888-451-2631
Oregon Relay TTY or Voice: 711
Information: Services are available for children, youth and adults. Services are available in English and Spanish; services in other languages are available – we will provide a free interpreter.
Office hours: 8:30 a.m.-5 p.m. Monday-Friday, closed from Noon-1 p.m.
Visit their website

Lincoln City

Lincoln County Mental Health

Office location: 4422 NE Devils Lake Blvd, Suite 2, Lincoln City, OR 97367 
Phone: 541-994-1882
Information: 
Services are for children, youth and adults. Services are available in English and Spanish; services in other languages are available – we will provide a free interpreter upon request. Sometimes evening may be available for non-routine family meetings.
Office hours: 8 a.m.-5 p.m. on Monday through Friday
Visit their website

Newport

Lincoln County Mental Health

Office location: 36 SW Nye Street, Newport, OR 97365  
Phone: 541-265-4179
Information: Services are for children, youth and adults. Services are available in English and Spanish; services in other languages are available – we will provide a free interpreter upon request. Sometimes evening may be available for non-routine family meetings. 
Office hours: 8 a.m.-5 p.m. on Monday through Friday
Visit their website 

Sweet Home

Linn County Mental Health Services

Office location: 799 E. Long St., Sweet Home, OR 97386
Phone: 541-367-3888
Toll-Free: 1-800-920-7571
Oregon Relay TTY or Voice: 711
Information: Services are for children, youth and adults. Services are available in English and Spanish; services in other languages are available – we will provide a free interpreter.
Office hours: 8:30 a.m. -5 p.m. Monday-Thursday. Closed on Fridays (Call Lebanon office above), Closed from Noon-1 p.m., Monday through Thursday
Visit their website

Mental health emergencies and crises

A mental health emergency is feeling or acting out of control, or a situation that might harm you or someone else. Get help right away; do not wait until there is real danger. Call the Crisis Hotline listed below, call 911, or go to the emergency room.

If you already have a provider, they will tell you how to reach them during a mental health crisis. If you are having a crisis, follow the plan you made with your provider.

If you do not have a provider, or cannot reach your provider, call the number below for your county, or contact us. Tell the person who answers that you are having a mental health crisis. You will be connected to a local crisis service worker as soon as possible. The crisis worker will talk with you to help decide the best way to handle the crisis. Tell them about your OHP insurance as soon as you can.

Location Phone
Linn County 1-800-304-7468
Benton County 1-888-232-7192 
Lincoln County  1-866-266-0288

Statewide peer-run Warm Line

This Warm Line is a telephone support service designed and provided by people who have had challenges in mental health. They are able to support their peers who are struggling with a variety of mental health issues, who are having huge and painful feelings. Sometimes people just need a friendly person to listen and care about what they are going through. Peer counselors are available free to all Oregon residents. 

Call 1-800-698-2392 to talk to a peer counselor.

Declaration for Mental Health Treatment

Oregon has a form for stating your wishes for mental health care if you have a mental health crisis, or if for some reason you can’t make decisions about your mental health treatment. The form is called the Declaration for Mental Health Treatment. You should complete it while you can still understand and make decisions about your care. The Declaration for Mental Health treatment states what kind of care you want if you ever need that kind of care but are unable to make your wishes known. Only a court and two doctors can decide if you are not able to make decisions about your health care.

This form allows you to make choices about the kinds of care you want and do not want. It can be used to name an adult to make decisions about your care. The person you name must agree to speak for you and follow your wishes. If your wishes are not known, this person will decide what you would want.

A declaration form is only good for three (3) years. If you become unable to decide during those three (3) years, your declaration will remain good until you can make decisions again. You may change or cancel your declaration when you can understand and make choices about your care. You must give your form to your Primary Care Physician and the person you name to make decisions for you.

For more information on the Declaration for Mental Health Treatment go to the State of Oregon’s website. If your provider does not follow your wishes as stated in your Declaration for Mental Health Treatment, you can complain with a complaint intake form.

Send your complaint to:

  • Health Care Regulation and Quality Improvement, 800 NE Oregon St, #305, Portland, OR 97232
  • Email: Mailbox.hcls@state.or.us
  • Fax: 971-673-0556
  • Phone: 971-673-0540; TTY: 971-673-0372

Children’s mental health services

Children with behavioral challenges are served through wraparound or intensive care coordination. Intensive care coordination services are individualized to meet the child’s and family’s needs. System of care and wraparound planning involve everyone in the child’s life – schools, community organizations, doctors, criminal justice and others – in forming a team around the child and family to plan supportive services. Another program for children with mental illness is known as Integrated Service Array (ISA).

If you think your family could gain from these services, please call your county mental health program. They will decide if your child is eligible.

Contact your mental health program

Adult mental health services

We have a program to help adults in residential settings get better mental health care. It also helps adults with mental illness get more and better services in the community. The goal is to keep people healthy outside of the State Hospital.

Contact us

Forms and downloads

Here are a few forms you or your provider may need. These forms relate to your medical coverage:

Authorized Representative Form 61.44 KB
You have the right to choose an Authorized Representative. This person has your permission to discuss your health information with IHN-CCO.
Choose Primary Care Provider Card 80.33 KB
Choose or change your primary care provider by filling out this card and mailing it to us.
Prior Authorization Request Form 23.95 KB
This form is for your provider. It is used to request an approval, or prior authorization, for medical services.

Understanding mental health and mental illness