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Interpreter Services

If you need someone to help you understand English or someone to sign for you, your provider's office can help.

Interpreter help at your appointments

You can have a language or sign language interpreter at your appointments if you want one. When you call for an appointment, tell your provider's office that you need an interpreter and in which language. If you cannot keep the appointment, call your provider’s office right away.

If your provider is unable to help you with interpreter services, please contact us. To make sure that an interpreter will be at your appointment, contact us at least three days prior to your appointment. Please have this information ready when you contact us:

  • The name of the person or persons the appointment is for 
  • The member's ID number
  • A home phone number
  • The date and time of the appointment
  • The name of the health care provider
  • The full address of where you need to go for the appointment
  • The phone number of the provider's office
  • The reason for the appointment