Intensive Care Management (Care Coordination) Services
IHN-CCO provides care coordination services to those who need it. This type of care coordination is sometimes called Exceptional Needs Care Coordination (ENCC). We have health care guides, behavioral health specialists, and nurses who work with you, your family, and your providers to coordinate your care. These Care Coordinators help members who are older, disabled, or have other special needs. However, any of our members may ask for Care Coordination services.
Care Coordination services include:
- Coordinating health care with doctors, other providers, and community agencies.
- Finding other resources for members.
- Helping members understand their benefits and the process for getting services or supplies.
- Working with members who are having problems getting care.
If you have questions, need more help, or want to get in touch with a Care Coordinator, please contact us.