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Services for Members with Exceptional Needs

We want to make sure you are getting the care you need while taking care of complicated conditions. People with exceptional needs or chronic diseases may need extra care management. IHN-CCO can help.

Intensive Care Management (Care Coordination) Services

IHN-CCO provides care coordination services to those who need it. This type of care coordination is sometimes called Exceptional Needs Care Coordination (ENCC). We have health care guides, behavioral health specialists, and nurses who work with you, your family, and your providers to coordinate your care. These Care Coordinators help members who are older, disabled, or have other special needs. However, any of our members may ask for Care Coordination services.

Care Coordination services include:

  • Coordinating health care with doctors, other providers, and community agencies. 
  • Finding other resources for members.
  • Helping members understand their benefits and the process for getting services or supplies. 
  • Working with members who are having problems getting care. 

If you have questions, need more help, or want to get in touch with a Care Coordinator, please contact us.

Case Management Services

In addition to Intensive Care Coordination Services, we have Case Management Services to help members who have chronic medical conditions (such as diabetes, asthma, or heart disease). Nurses and other Care Management staff can work with members, health care providers, and other people supporting you care to help find ways to meet the health care needs of these members.

If you have questions or want to know more about case management services, please contact us.