Intensive Care Management (Care Coordination) Services
IHN-CCO calls Intensive Care Management (ICM) Services, Care Coordination Services. IHN-CCO has nurses who work with you, your family, and your providers to coordinate your care. These nurses and other Care Coordinators help members who are who are older, disabled, or have other special needs. However, any IHN-CCO member may ask for Care Coordination services.
Care Coordination services include:
- Helping members understand their benefits and the process for getting services or supplies
- Coordinating health care with doctors, other providers and community agencies
- Working with members who are having problems getting care
- Finding other resources for members
If you have questions, need more help, or want to get in touch with a Care Coordinator, please contact us.